Bespoke and Designer Blinds Configurator

Customer Service

Shipping & Delivery

 FREE DELIVERY ENTITLEMENT.

Free delivery is promotional and is offered only if you have a minimum spend value of £120.00 and, only to any location within ZONE A of the UK Delivery Zone map below. Any order and delivery, to any location other than within ZONE A will be charged at our National Carriers Rate card at the time of order minus the standard ZONE A delivery charge, providing you have spent a minimum of £120.00.

All orders falling short of the Free delivery minimum spend value, will be charged at £10.50 per order to any location within ZONE A of the UK Delivery Zone map below. Any deliveries to any location other than within ZONE A will be charged at our National Carriers rate card at the time of order. This charge will be related to you by email for your approval, prior to our final acceptance of your order.

If you have any queries relating to our delivery rates and charges, please do not hesitate in contacting us directly by whichever contact portal using this link CONTACT US.

DELIVERY OF YOUR GOODS 

1.   SunFilter will deliver Your goods to the address that You have provided on your order form, and they will be delivered as soon as possible after Your order is placed and acknowledged by You.  We normally aim to deliver your Goods (dependent on types of product) within 5 working days of acceptance of Your Order and the date notified to You will be an estimate only. We give no warranty that We will be able to deliver on that specific date.

 Taking into account any stock shortages or fabric delays, You will be informed immediately using the contact email You have provided and You will be given the opportunity to;

     (a) choose a different fabric

     (b) cancel Your order, or

     (c) to wait for replacement stock to arrive.

In any event, Your order should be despatched within 30 days of the day after Your order was placed unless a later date is agreed with You. We will advise You of the estimated delivery date when We accept Your order.

2.   Ownership of, and risk in, the Goods will pass from SunFilter Ltd, to You, once they have been delivered to You or signed for and been accepted by You or Your appointed representative. If You return the Goods for the reason of "Goods Damaged" in transit, ownership of, and risk in, the Goods will return to Us on receipt of the Goods back to Us. 

Your goods are despatched by our appointed National Carrier and upon arrival, you are required to open and inspect the goods for any signs of damage. If there is any visible damage to the packaging or goods contained within, then you must sign the slip “Goods Damaged” and inform us immediately. In all instances, contact should be made no later than 3 days after receipt of the Goods.

Failure to follow these instructions may result in a direct refusal of claim for damaged items and a charge will be applied for any replacement of the goods.

3.   Redelivery charges:

In the case of the carrier having tried to deliver and the customer not being available to accept the consignment, the carrier will leave a card or a telephone message for the customer to contact the carrier in order to arrange a convenient time for a re-delivery. If the customer fails to make contact with the carrier, one further delivery attempt will be made. If the customer remains unavailable, re-delivery charges will be applied for any future delivery attempts.

 UK DELIVERY ZONE MAP
Privacy & Security
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Returns & Replacements
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Ordering
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Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.